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Frequently asked questions
Frequently asked questions
Here you can find answers to most frequently asked questions
By Yulia
1 author
26 articles
How to change the user limit?
How are working hours reduced on a day before a public holiday?
How to receive e-mail notifications when an employee is absent?
Questions related to employees
How can I recover my forgotten password?
How to change employee status?
Why can't a department be added to an employee?
What is the difference between inactive and archived employees?
Why can't the manager see other employees?
How can employees see their hours?
How to add a contract to an employee?
Questions related to timesheet
What does the striped line on the timesheet/ work schedule mean?
What does the question mark on the yellow background at the end of the working time mean?
What does the red dot at the end of the start time on the timesheet mean?
What do the different icons on the time sheet mean?
How to print logged-in employees on the timesheet?
Questions related to the fingerprint reader
How to clean the device reader?
How to read the smart card in the device and link it to the employee?
How to read fingerprints from the fingerprint reader?
How to transfer all or selected prints from one device to another device?
Why does the device give the message "Double finger"?
Questions related to the mobile app
How to add mobile app users to the software?
Why can I not start working hours in the smart application?
Questions related to the reports
Why the report is missing hours?
Why doesn't the jobs report show all the rows?
In which report can the comment be seen?
Why does the salary report not show overtime + pay?
