To change the user limit, there is a "Billing" module found under the gear wheel in the software, where you can increase or decrease the limit yourself:

PS! In order to lower the limit, it is first necessary to make the necessary employees either inactive or archived. Instructions for doing this can be found HERE.

If the statuses have been changed, the limit should also be lowered via the billing module, and you can also increase the limit via the same module:

This module is automatically found under the main administrator user, but under rights, you can specify who else should have this right:

If you change (raise or lower) the limit in the middle of the month, this change will be reflected in your next month's invoice.